239 THE HIGH STREET RETURNS POLICY

We accept refunds and exchanges.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase,
unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original
packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

* Product with obvious signs of use
* Any item not in its original condition, is damaged or missing parts
for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify
you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit
will automatically be applied to your credit card or original method of
payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account
again.

Then contact your credit card company, it may take some time before your
refund is officially posted.

Next contact your bank. There is often some processing time before a
refund is posted.

If you’ve done all of this and you still have not received your refund
yet, please contact us at shop@239thehighstreet.com.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items
cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to
exchange it for the same item, send us an email at
shop@239thehighstreet.com and send your item to: 239 The High Street
(attn. John Paul Smith) 239 The High Street, 239 Portobello High Street,
Portobello, Edinburgh, Scotland EH15 2AN United Kingdom.

GIFTS

If the item was marked as a gift when purchased and shipped directly to
you, you’ll receive a gift credit for the value of your return. Once
the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver
had the order shipped to themselves to give to you later, we will send a
refund to the gift giver and unfortunately, they will find out about
your return.

SHIPPING

To return your product, you should mail your product to: 239 The High
Street (attn. John Paul Smith) 239 The High Street, 239 Portobello High
Street, Portobello, Edinburgh, Scotland EH15 2AN United Kingdom.

You will be responsible for paying for your own shipping costs for
returning your item. Shipping costs are non-refundable. If you receive a
refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged
product to reach you, may vary.

If you are shipping item(s) over £50, you should consider using a
trackable shipping service or purchasing shipping insurance. We can’t
guarantee that we will receive your returned item.

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